The account doesn’t work: what to do

First, a quick check

• Copy and paste the credentials rather than typing them, and check for a trailing space.
• Sign in on the provider’s official website or app.
• For accounts that sign in with a code (ChatGPT and Claude), look for the code in the delivered email inbox.
• Try a private browser window, without extensions.

Report it

Open a ticket with your order key and tell us what you see. A screenshot of the error helps us act faster.

What happens next

We check the account against the test we ran before delivery. If it doesn’t work, we deliver a replacement within the usual delivery window; if we can’t replace it, we refund you in full, in the coin you paid with.

What isn’t covered

A problem that starts after you have been using the account, including a ban or suspension by the provider, is not covered by the guarantee. See our guarantee for the details.