Our guarantee
Every account works when you receive it. Or we replace it.
Each account is checked right before delivery. If it doesn’t work when it reaches you, we replace it or refund you. What we can’t cover is what happens during use: a ban by the provider is not refunded.
The delivery check
Run on every account, right before it’s delivered
- Signs in with the credentials we deliver
- The plan you paid for is active
- Active for a full month from delivery
- The email account opens too
Checked
working
The two rules
Rule 1
100% working at delivery
If the account doesn’t sign in, or the plan isn’t active, when you receive it: we replace it, or refund you in full if we can’t.
Rule 2
Bans during use are not refunded
Once delivered working, the account is in your hands. If the provider bans or suspends it while you use it, there is no refund and no replacement.
Both rules are shown on every product page and accepted with a checkbox before every purchase. Please don’t buy if the second one is a problem for you.
Coverage
What the guarantee covers, and what it doesn’t
Covered: replaced or refunded
- The credentials don’t work when you receive them
- The plan isn’t active, or it’s not the plan you paid for
- The email account delivered with it doesn’t open
- Your order isn’t delivered at all: full refund
Not covered
- A ban, suspension or limit by the provider during use
- Changes the provider makes to a plan during the month
- Lockouts after changing the account’s security settings
- Changing your mind after a working delivery
Making a claim
Something’s wrong at delivery? Here is the path.
- 1
Test it right away
Sign in as soon as the order is delivered: copy and paste the credentials, on the provider’s official site or app.
- 2
Open a ticket
With your order key and what you see. A screenshot of the error helps us act faster.
- 3
We check it
Against the test we ran before delivery. A person looks at every ticket, at any hour.
- 4
Replaced or refunded
A new account within the usual window, or a full refund in the coin you paid with.
Why bans aren’t refunded
What happens during use is out of our hands.
Providers decide on their own which accounts to suspend, and they don’t always say why. Once the account is delivered and working, how, where and how much it’s used is up to you. Our price covers creating, activating, checking and delivering the account; it doesn’t include insurance against a provider’s decision.
Keep your account healthy- One person, one accountSharing, especially from different countries, is the most common trigger.
- A steady locationAvoid jumping between VPN countries during a session.
- The provider’s usage policyContent that breaks it gets any account banned.
- Gradual changesChange one security setting at a time, password first.
Product-specific conditions
A few products have their own conditions
They add to the two rules above, and they’re shown on the product page before you buy.
-
ClaudePro · Max 5× · Max 20×
- Handmade: each account is prepared by hand, in about 2 hours.
- KYC included: the account is already verified, you have nothing to verify.
At a glance
Every situation, and its outcome
| Situation | Outcome |
|---|---|
| We can’t deliver your order | Full refund |
| The account doesn’t work when you receive it | Replaced, or refunded |
| The wrong plan is active | Replaced, or refunded |
| The provider bans or suspends it during use | No refund, no replacement |
| The provider changes the plan during the month | No refund |
Refunds are paid in the coin you paid with, and the network fee is on us. The full rules are in the refund policy.
FAQ
Questions about the guarantee
Delivery checks, replacements, refunds and bans.
Something wrong with an order?
Open a ticket with your order key: a member of the team checks it, at any hour.
What does “100% working at delivery” mean?
When we deliver, the account signs in with the credentials we give you and the plan you paid for is active. We check both right before sending it.
The account doesn’t work when I receive it. What now?
Open a ticket with your order key right away and tell us what you see (a screenshot helps). We check it and replace the account, or refund you if we can’t.
What if the account gets banned?
Every account is delivered 100% working, with the plan active. If it does not work when you receive it, open a ticket from your order page and we replace it or refund you. But if the provider bans or suspends the account while you use it, there is no refund and no replacement. Please don’t buy if this is a problem for you.
Why don’t you refund bans?
Once delivered, the account is in your hands: how, where and how much it is used is beyond our control, and providers can suspend accounts for their own reasons. Our price does not include insurance against that.
When do I get a refund?
When we can’t deliver your order, or when the account doesn’t work at delivery and can’t be replaced. Refunds are paid in the coin you paid with. A ban during use is not refunded.
Checked working, delivered within 3 hours.
A new account for every order, paid in crypto, no card and no ID.