In short
- Order we can’t deliver: full refund.
- Account that doesn’t work at delivery: replaced, or refunded if we can’t replace it.
- Ban or suspension by the provider during use: no refund.
- Refunds are paid in the coin you paid with; the network fee is on us.
1. At a glance
| Situation | Outcome |
|---|---|
| We can’t deliver your order | Full refund |
| The account doesn’t work when you receive it | Replacement, or full refund if we can’t replace it |
| You paid more than the order total | The difference is refunded |
| You paid less than the order total | You complete the payment, or we refund what arrived |
| The provider bans or suspends the account during use | No refund, no replacement |
| The provider changes the plan during the month | No refund |
| You change your mind after delivery | No refund |
2. Orders we can’t deliver
Every order is delivered within 30 min – 3 h after payment confirmation. If nothing has arrived 3 hours after your payment confirmed, open a ticket with your order key. If we can’t deliver the order, we refund it in full.
3. Accounts that don’t work at delivery
Every account is checked right before delivery. If yours doesn’t sign in, or the plan isn’t active, when you receive it, open a ticket with your order key and describe what you see. We check it against our delivery test and deliver a replacement within the usual window. If we can’t replace it, we refund you in full.
4. Bans and suspensions during use
Once an account has been delivered working, its use is in your hands. If the provider bans, suspends, limits or closes it while you use it, for whatever reason, the order is not refunded and the account is not replaced. This is stated on every product page and accepted before every purchase. Please don’t buy if it is a problem for you.
5. Other situations
- Overpayment: we refund the difference.
- Underpayment: the order is prepared once the full amount has arrived. You can complete the payment, or ask us to refund what arrived.
- Late payment: a payment that lands after the 30-minute checkout window is matched to your order by hand, then delivered as usual.
- Changes made by a provider to a plan during the month (features, models, limits) are not refunded.
- Change of mind: an account delivered working can’t be returned, so it isn’t refunded.
6. How refunds are paid
We send back the amount of cryptocurrency we received, in the same coin, to an address you give us in the ticket. The network fee for sending it is on us. Once sent, the ticket shows the transaction ID.
7. How to ask for a refund
Open a ticket with your order key and the address that should receive the refund. For an account that doesn’t work, add what you see; a screenshot helps.
Questions about this document? Open a ticket.