Contact
Talk to a person, at any hour
We use one channel for everything: a ticket. It keeps your order, your messages and our replies on one private page, so nothing gets lost between an email, a chat and a phone call.
Support is open
Every day, around the clock
- A member of the team reads every ticket
- A private link instead of an email address
- Linked to your order with its key
What do you need?
Start in the right place
Pick the line that matches your request: the ticket opens on the right topic, and the team answers faster.
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About an order
Not delivered yet, not working at delivery, a renewal.
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About a payment
Wrong amount, wrong network, late payment, lost order key.
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Before buying
Which plan fits your use, how delivery works, a product we don’t sell yet.
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For a team or business
Several seats, a quote, an invoice in USD.
Faster answers
What to put in your ticket
One message with the right details usually means one reply that solves it.
- Your order keyAS- followed by 6 characters, from your checkout or order page.
- What you seeThe exact error message, and where: website or app.
- For a paymentThe coin, the network, the amount and the transaction ID.
- When it happenedThe approximate time, with your time zone.
Stay safe: what we will never do
- Write to you anywhere but your ticket, unless you gave us that contact in it
- Ask for your wallet’s seed phrase or private keys
- Ask you to pay to an address other than the one on your order page
- Ask for your passwords
Our only website is ai-subscription.io, and our only support channel is a ticket on it.
FAQ
Before you write
The answers people look for most often.
Didn’t find it?
Open a ticket: a member of the team replies on your private ticket page.
How fast is delivery?
Every account is delivered within 30 minutes to 3 hours after your payment confirms, at any hour, every day. Handmade products such as Claude are prepared by hand within that window.
My order is late. What should I do?
If nothing has arrived 3 hours after your payment confirmed, open a ticket with your order key. If we can’t deliver, you get a full refund.
The account doesn’t work when I receive it. What now?
Open a ticket with your order key right away and tell us what you see (a screenshot helps). We check it and replace the account, or refund you if we can’t.
What if I send the wrong amount?
Open a ticket with your order key and the transaction ID. If you sent too little, we tell you what is missing or refund what arrived; if you sent too much, we refund the difference.
Do I need to give an email address?
No. Your order key is enough to come back to your order. In a ticket, you can leave a contact if you want us to write to you there too.