Track an order
Where’s my order?
Enter your order key to follow the payment, then open your credentials once the order is delivered. No account needed.
Order statuses
What your order page shows, step by step
The page updates by itself. You can close it and come back with your key at any time.
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1Awaiting payment
The checkout shows a unique address, the exact amount and a QR code. They stay valid for 30 minutes.
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2Confirming
Your payment is on the network. The page moves on by itself once it has the confirmations it needs.
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3Preparing
Payment confirmed. We create your new account, activate the plan and check it: 30 min – 3 h.
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4Delivered
Your two logins are on the order page, with the plan active for one month. Change both passwords.
- ExpiredNo payment arrived within 30 minutes. If you did pay, open a ticket with the transaction ID: we match it by hand.
- RefundedWe sent your payment back in the coin you paid with. The ticket shows the transaction.
Once delivered
Everything about your order, on one page
- Your two loginsThe account and its email, each with a copy button.
- A receipt in USDOrder key, plans and amount paid.
- Report a problemA ticket already linked to your order.
- Renew before the month endsAnother month at the price of the day.
Lost your order key?
Open a ticket with the coin, the amount, the approximate time of your payment and the transaction ID from your wallet. We find the order and give you the key back in the ticket.
FAQ
Questions about orders
Payment timing, delivery and what happens next. More in the help center.
A problem with an order?
Open a ticket with your order key: a member of the team replies at any hour.
Where do I find my credentials?
On your order page, under Delivery: the login of the account and of the email address it was created with, each with a copy button. Nothing is sent by email, so keep your order key.
My order is late. What should I do?
If nothing has arrived 3 hours after your payment confirmed, open a ticket with your order key. If we can’t deliver, you get a full refund.
How long do I have to pay?
The checkout keeps its address and amount for 30 minutes, with a countdown. If your payment lands after that, don’t pay again: open a ticket with the transaction ID and we match it to your order by hand.
What if I send the wrong amount?
Open a ticket with your order key and the transaction ID. If you sent too little, we tell you what is missing or refund what arrived; if you sent too much, we refund the difference.
What happens after the month?
Nothing renews on its own. Before the month ends, your order page offers a renewal at the current price; where the provider allows it, the same account continues without interruption.